Once we have accepted your application, you will be given the contact details of the person processing it. If you applied online, you can check the status of your application by logging into your Online Services account and visiting ‘What’s Happening?’ If you applied using a paper form, but want to be able to check your status online, you can provide details on your form that will give you an online enquiry option. This will allow you to set up an account on the site and receive updates. If you contact us through our Online Help system, we will be able to tell you the status of your application. We are unable to provide information about decisions through email. You may be able to get more detailed information by phone, but decisions will not be discussed until you have been notified in writing. If you are using an agent or consultant, you should also get in touch with them to find out whether they are aware of any problems or delays. Agents are now able to set their own unique identification codes for their clients. The person filling out an application form needs to write in a code that can be used by the agent to check the application status using our Online Enquiry service.